Terms and Conditions

Welcome to Smokenza (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services available at www.smokenza.com (the “Site”).

By accessing or using this Site, you agree to be legally bound by these Terms. If you do not agree, you must not use this Site.

1. AGE RESTRICTION & LEGAL COMPLIANCE

Smokenza sells products that are strictly restricted to adults.

• You must be at least 21 years of age (or the minimum legal age in your jurisdiction, whichever is higher) to access or purchase from this Site.
• By using this Site, you affirm and verify that you are legally permitted to purchase tobacco and/or vape products.
• We utilize age-verification systems and reserve the right to request additional proof of age at any time.
• Any attempt to falsify age information will result in immediate account termination and order cancellation without refund.

2. PRODUCTS SOLD

Smokenza may sell, but is not limited to:

• Premium handmade cigars
• Machine-made cigars and cigarillos
• Pipe tobacco and smokeless tobacco
• Vape devices, disposables, and accessories
• Smoking accessories and lifestyle products

Health Disclaimer:

Tobacco and nicotine products contain nicotine, an addictive chemical. These products are not safe and may cause serious health risks. By purchasing, you acknowledge and accept all associated risks.

3. ACCOUNT REGISTRATION

To place an order, you may be required to create an account. You agree to:

• Provide accurate and complete information
• Maintain confidentiality of your login credentials
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts suspected of fraud, abuse, or violation of these Terms.

4. ORDER ACCEPTANCE & CANCELLATION

All orders are subject to acceptance by Smokenza.

We reserve the right to cancel or refuse any order for any reason, including but not limited to:

• Failed age verification
• Pricing or inventory errors
• Suspected fraud
• Regulatory restrictions

If an order is canceled after payment, a refund will be issued to the original payment method.

5. PRICING & PAYMENT

• All prices are listed in U.S. Dollars (USD) unless otherwise stated.
• Prices may change at any time without notice.
• You are responsible for all applicable taxes, excise duties, and fees imposed by your state or locality
• Accepted payment methods are displayed at checkout.

Smokenza does not accept payments on behalf of minors or third parties.

6. SHIPPING & DELIVERY

• We ship only to locations where our products are legal to sell and receive.
• Adult signature may be required upon delivery.
• We are not responsible for:
  • Delays caused by carriers
  • Seized or confiscated packages due to local laws
  • Incorrect addresses provided by the customer
• Title and risk of loss pass to you upon delivery to the carrier.

7. RETURNS, REFUNDS & EXCHANGES

Due to the nature of tobacco and vape products:

• All sales are final
• We do not accept returns or exchanges on tobacco, vape, or consumable products
• Refunds may be issued only if:
  • Items are damaged during shipping
  • he wrong product was shipped

8. TAXES & REGULATORY COMPLIANCE

• Customers are responsible for understanding and complying with their local and state tobacco laws.
• Smokenza complies with applicable federal regulations including, but not limited to:
  • PACT Act (where applicable)
  • State excise tax requirements
• We reserve the right to restrict shipments to certain states or jurisdictions.

9. INTELLECTUAL PROPERTY

All content on this Site—including text, images, logos, product descriptions, graphics, and branding—is the exclusive property of Smokenza and protected under U.S. and international copyright, trademark, and intellectual property laws

10. PROHIBITED USES

You agree not to:

• Use the Site for illegal purposes
• Attempt to bypass age verificatio
• Engage in fraud or misrepresentation
• Scrape, crawl, or data-mine the Site
• Interfere with Site security or functionality

11. DISCLAIMER OF WARRANTIES

All products and services are provided “AS IS” and “AS AVAILABLE.”

Smokenza makes no warranties, express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Smokenza shall not be liable for:

• Personal injury or health effects
• Indirect, incidental, or consequential damages
• Loss of profits or data
• Delays or delivery failures

13. INDEMNIFICATION

You agree to indemnify and hold harmless Smokenza, its owners, officers, employees, and affiliates from any claims, damages, liabilities, or expenses arising from:

• Your misuse of the Site
• Violation of these Terms
• Violation of any law or regulation

14. TERMINATION

We reserve the right to terminate or restrict access to the Site or your account at any time, without notice, for violation of these Terms.

15. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to conflict-of-law principles.

16. DISPUTE RESOLUTION

Any dispute arising from these Terms or use of the Site shall be resolved through:

• Binding arbitration or
• Courts located in Illinois, at our sole discretion

You waive the right to participate in class actions

17. CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Site after changes constitutes acceptance of the revised Terms.

18. CONTACT INFORMATION

For questions or legal inquiries, contact: support@smokenza.com

State & Shipping Restrictions

Due to federal and state regulations, certain states and territories cannot receive vape shipments.

Restricted States:

• Alaska
• Arkansas
• Connecticut
• Colorado
• Georgia
• Hawaii
• Maine
• Nebraska
• New Hampshire
• New York
• North Carolina
• Ohio
• Oregon
• South Carolina
• South Dakota
• Utah
• Vermont

Restricted U.S. Territories:

• Guam
• North Marianas
• American Samoa
• Puerto Rico
• U.S. Virgin Islands